ODYSSEY Warranty Statement
ODYSSEY Warranty Statement
Welcome to the ODYSSEY Warranty Coverage Page – Your Journey, Our Guarantee.
At ODYSSEY, we’re as passionate about adventure and gear as you are. That’s why we back every piece we create with a warranty that mirrors our commitment to quality and rugged reliability. From awnings to Moto Dock carriers, ODYSSEY’s gear is engineered for durability, and we stand by it with confidence.
Product Warranty Coverage
All ODYSSEY Cover-All awning frames come with a 10-year manufacturing warranty against defects in materials and craftsmanship. This warranty covers the frame structure, ensuring it withstands the rigors of adventure. If a manufacturing defect appears within this period, we’ll repair or replace the frame – so you can rely on your awning for every trip.
Our ODYSSEY Cover-All canvas covers are crafted from high-quality materials. Each canvas cover comes with a 12-month warranty against manufacturing defects. This warranty covers issues in craftsmanship for the cover itself, ensuring it performs as expected. If any defects appear within this period, we’ll repair or replace the cover to keep your setup protected and looking sharp.
The Moto-Dock carrier frame is engineered for strength and endurance, backed by a 10-year manufacturing warranty. This warranty covers defects in materials and craftsmanship for the carrier’s structural frame, ensuring reliable performance across all terrains. If a manufacturing issue arises, we’ll repair or replace the frame to keep your journeys uninterrupted.
The Universal Hitch Riser is engineered to withstand heavy use. It’s covered under a 10-year manufacturing warranty against defects in materials or workmanship, ensuring it performs as expected on every haul.
Our Moto-Dock peg-downs are engineerd and designed for secure mounting, come with the same 10-year manufacturing warranty to guarantee their durability and functionality. This covers the peg-down points against any manufacturing defects that could impact their performance.
For ODYSSEY products with integrated lighting and electrical components, including those from our trusted partners like Roadvision and Terralume, each component is covered by the manufacturer’s specific warranty period. These warranties are designed to ensure all electrical parts perform as intended, with details on each component’s coverage outlined in its product manual. For questions on specific warranty terms, or if you need guidance on making a claim, feel free to contact us directly.
For ODYSSEY products with integrated lighting and electrical components, including those from our trusted partners like Roadvision and Terralume, each component is covered by the manufacturer’s specific warranty period. These warranties are designed to ensure all electrical parts perform as intended, with details on each component’s coverage outlined in its product manual. For questions on specific warranty terms, or if you need guidance on making a claim, feel free to contact us directly.
Limitations and Exclusions
Our warranty is here to back you up, but there are a few boundaries to keep things fair and clear:
Normal Wear and Tear:
ODYSSEY gear is made to handle the hard yards, but normal wear and tear, cosmetic scratches, or damage from improper use are not covered. Keep your gear in top shape with regular maintenance, and it’ll go the distance.
Accidental Damage and Extreme Use:
Life out there is tough – we get it. But our warranty doesn’t cover accidents, misuse, or extreme conditions beyond standard usage. When life throws an unexpected challenge at your gear, reach out to us for affordable repair options to get you back on track.
Non-Compliance or Unauthorized Mods:
This warranty won’t cover any damage caused by ignoring product instructions or by unauthorized modifications. Only ODYSSEY-approved modifications are covered – we’ve engineered every detail for a reason, and sticking to it means your gear performs as promised.
Partner Brands Warranty Coverage
At ODYSSEY, we’re proud to stock trusted gear from top-notch partner brands like Olight, ECOXGEAR, Roadvision, Terralume, and more. Each of these brands brings their own high standards, and their warranties reflect that commitment to quality. Here’s what you need to know:
Brand-Specific Warranties:
Each brand we stock offers its own warranty coverage. ODYSSEY customers can rest assured that we partner with brands that back their products. Warranty details for partner brands can vary by product type, so we recommend checking each product’s warranty information at the time of purchase.
Direct Claims and Support:
If you experience an issue with a partner brand product, you can either contact us or reach out directly to the brand’s support team. As an accredited dealer we’re here to assist with a solution, guidance, and we’re committed to making the claim process straightforward.
Warranty Claim Process
We’ve made claiming your warranty simple – because handling issues should be as stress-free as your adventure. Here’s how it works:
1. Contact Us:
Fill out our warranty claim form below with proof of purchase and a description of the issue.
2. Assessment:
We’ll assess the claim, may ask for images of the issue and, if eligible, provide return instructions or guide you through an on-site repair.
3.Repair or Replacement:
Depending on the product and issue, we’ll either repair or replace it. We stand by our products, and our team is committed to getting you back to the journey.
Stay Equipped for the Adventure
With ODYSSEY, you’re more than just a customer – you’re part of the adventure. If you have any questions about our warranty, product care tips, or just want to chat about gear, reach out. We’re here to ensure your equipment lives up to the ODYSSEY name.
