SHIPPING | ODYSSEY

1. Overview

ODYSSEY is committed to providing timely and reliable shipping services for all our customers. This policy outlines our shipping rates, processing times, international shipping details, and other important delivery information. By placing an order, you agree to the terms outlined in this Shipping & Delivery Policy.

2. Processing Times

2.1 Order Processing: Orders are processed within 1-3 business days. Orders placed after 12 PM AEST on Fridays, during weekends, or on public holidays will begin processing on the next business day.

2.2 Custom, Pre-Order, and Large Orders: Some items, including custom-built products, pre-orders, or items currently out of stock, may require additional processing time. We will notify you via email if additional time is needed to fulfill these orders. Estimated processing times for pre-orders or out-of-stock items will be indicated on the product page.

2.3 Backorders: If a backorder is placed for an out-of-stock item, we will provide an estimated availability date and ship as soon as the item is restocked. You may choose to wait for the item or cancel the backorder for a full refund.

3. Shipping Rates and Methods

3.1 Domestic Shipping (Within Australia):

Standard Shipping: Free for orders over $100. For orders under $100, shipping is calculated at checkout based on location, order weight, and size.
Express Shipping: Available for an additional fee, calculated at checkout.

3.2 International Shipping:

Shipping fees for international orders are calculated at checkout based on destination, order weight, and size.
Delivery times may vary by country and are subject to customs processing times.
Customers are responsible for any applicable import duties, taxes, or customs fees.

4. Estimated Delivery Times

4.1 Within Australia:

Standard Shipping: 3-7 business days
Express Shipping: 1-3 business days

4.2 International:

Delivery times vary by location. Most international deliveries take between 7-21 business days, depending on the destination country and customs processing times.

4.3 Factors Affecting Delivery Times: While we strive to deliver within the estimated time frames, delays may occur due to factors outside ODYSSEY’s control, such as carrier issues, customs processing, or public holidays. ODYSSEY is not liable for any delays caused by third-party carriers.

5. Tracking Your Order

5.1 Tracking Details: Once your order is shipped, a tracking number will be provided via email. You can use this tracking number to monitor your shipment’s progress directly through the carrier’s website.

5.2 Delivery Updates: Some carriers may offer additional delivery updates via SMS or email. You may opt into these updates, where available, to receive real-time notifications on the status of your delivery.

6. Lost or Delayed Shipments

6.1 Lost Shipments: If your shipment is lost in transit, please contact ODYSSEY customer support at holla@exploreodyssey.com.au. We will work with the carrier to locate your package or process a replacement, if necessary.

6.2 Delayed Shipments: If a shipment is delayed beyond the estimated delivery time, please allow an additional 5-7 business days for it to arrive. For further assistance, contact us with your tracking information.

7. Risk of Loss

7.1 Transfer of Risk: Once an order is handed over to the carrier, the risk of loss transfers to the customer. ODYSSEY is not responsible for any damage, loss, or delays that occur after the package leaves our facility.

8. International Customs, Duties, and Taxes

8.1 Customs Clearance: International shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.

8.2 Duties and Taxes: Customers are responsible for any duties, taxes, or other fees imposed by the destination country. ODYSSEY does not cover these fees and is not liable for delays or issues caused by customs processing.

8.3 Regulatory Compliance: Some ODYSSEY products may not be available for shipping to certain countries due to regulatory restrictions. Please ensure that your order complies with local import regulations.

9. Delivery Issues

9.1 Incorrect Address: Ensure that your shipping address is correct when placing an order. ODYSSEY is not responsible for delays or delivery issues arising from incorrect or incomplete addresses provided at checkout.

9.2 Undeliverable Packages: If a package is returned to us due to an undeliverable address or failed delivery attempt, we will contact you to arrange reshipment. Additional shipping charges may apply.

9.3 Refused Deliveries: Orders that are refused upon delivery may be subject to additional shipping and restocking fees.